You must access to Process an RMA/DOA. It is essential to attach the purchase invoice of the equipment along with a detailed description of the failure. You can add a video if you wish. Once received, our support team will contact you to solve the problem.

Executing the PING command on your PC.

First check the IP address of your camera. It is displayed through the HDMI or SDI output of the equipment when you turn it on.

In the Windows browser, run the "cmd" application.

The command prompt will open and you will need to enter ping followed by the IP address of your camera and press Enter. If the command displays an image similar to the one below, there is IP communication with the camera.

First check that your computer is on the same network segment as the camera.

To do this, go to the local area connection properties window and select "Internet Protocol version 4 (TCP/IPv4)" > Properties.

Then under "Advanced" > Add, enter an IP - and its network mask - that is in the same range as that of the camera. For example: (192.168.5.12 / 255.255.255.255.0).

NOTE: The added IP cannot coincide with another IP assigned to another device in the same network. It is recommended to check beforehand that this IP is not in use.

Once these steps have been carried out, it would be advisable to check that the PC and the camera are connected by PING.

Once we have a direct connection with the camera we have to enter the IP of the camera in a web browser and when requesting the default credentials are the following:

User: admin

Password: admin

Camera default IPS

Models using UDP protocol: Cute 12X, Cute 30X

Models using TCP protocol: Cute 4K Total, Broadcasters

Check that the selector is indicating the required resolution (a little wheel on the back of the camera).

The following are some aspects that could indicate that the camera is faulty and an RMA/DOA needs to be processed:

- When the camera is turned on, it does not perform the complete self-test. (The camera must rotate to one side and the other to finally be in the centered position (preset 0).

- An error message appears in the displayed video.

- When the image it provides is not stable or sharp.

In the specific section of your camera in this Support page (below) you will find the specific commands. Both for H232 and Visca.

Update your camera driver or firmware.

Open VLC, Media > Open Network Location:

Rtsp://<dirección IP>:554/1

You need to update the firmware. In this LINK you will download a ZIP file with the firmware and instructions on how to do it.

IMPORTANT: THIS ONLY APPLIES to Cute 12X cameras with MCU Version 3.2.x. If your camera has an MCU version 3.1.4 it does not apply.

In the TP1 menu, -we recommend that it is via web- (easier and more practical):

Configuration > Other > Update:

- Enable the options:

* Activate update

* Check new version at startup

* Forcing an update

> Select mode: HTTP Server.

> URL: http://update.laiatech.com/TP1

Check the new version now.

After clicking Save, the computer will be updated and restarted in a few minutes.

1.- Configure the remote control of the camera by IP as follows:

MENU > Channel > local > # SDI / HDMI (select the appropriate one) > PTZ > Settings 

Protocol: VISCA

Address Code. 1

Camera IP: <IP Address>

Camera Port: 1259 

2.- Configure the presets you want.

Laia cameras that are compatible with Barco's ClickShare Conference wireless communication system are:

• B&H Family: Laia B&H PC Pro , Laia B&H 4K AI* y B&H UP 4K*.
• Cute Family: Laia Cute 10x, Laia Cute 12x/30x,Laia Cute VoiceTrack Laia Cute 4K Total y Laia Cute UP 4K Pro
• Broadcaster Family: Laia Broadcaster 4K Total

Barco's ClickShare Conference wireless communication ensures a total collaboration experience where you can start meeting and sharing data with a single click. Plug in your Laia equipment, connect ClickShare and start your meetings: It's that simple!

You can also see which Laia models are compatible with ClickShare Conference on Barco's official Barco website.

Laia cameras that are compatible with Biamp's Modena wireless communication system are:

• B&H Family: Laia B&H PC Pro , Laia B&H 4K AI y B&H UP 4K
• Cute family: Laia Cute 4K Ai 2021, Laia Cute 10x , Laia Cute 12x/30x Laia Cute 4K Total and Laia Cute UP 4K Pro
• Broadcaster Family: Laia Broadcaster 4K Total

Biamp's Modena wireless communication ensures a total collaboration experience where you can start meeting and sharing data with a single click. 

You can also see which Laia models are compatible with Biamp's Modena on Biamp's official Biamp website.