Prime Support
Warranty and support service included in all products of the C-Pro, myTeam (except myTeam Planner), Broadcaster and t-Pod families, for 3 years from product purchase (optionally extendable up to 5 years).
In addition to covering legal warranties, Prime Support adds an extra support service, offered by our product and after-sales team.
The extra support service includes the attention within 2 hours (*) of RMA (defective product) and DOA (product return) incidents received via web; the replacement of the product within 48 hours at the latest from its reception; and the resolution of doubts through a help desk always available through a form on our web page.
