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Privacy Policy

1. Introduction

2. Laia's role

3. How do we collect your data?

4. The type of data we collect

5. How do we use the data we collect?

6. How long we use your data

7. Disclosure and storage of personal data

8. Protection and security of personal data

9. Access and control of personal data

10. Our commitment to GDPR

11. Future changes to our privacy notice

1. Introduction

At Laia Avcom S.L. (hereinafter "we" or "us" or "our" or "Laiatech" or "Laia"), we sincerely care about privacy, security and transparency; these basic elements play a substantial role in our company's mission. This privacy notice covers the Laia service, which is a branded service owned and operated by Laia Avcom S.L., Laiatech/Laia branded products, software and websites. It describes how and why we collect, store and process personal data from users who interact with us, visit our websites, use our services, use our interactive applications or other products and services, including software downloads. 

2. Laia's role

We offer different services and therefore may perform different functions when processing personal data in connection with the Laia service and Laia products, software and Laia branded websites:

2.1. Laia as "data controller": Laia acts as the data controller for the personal data you provide to us through our branded websites or when you register and use the Laia service as a direct user (e.g., through the trial solution, Laia Free or eCommerce), or other direct interactions, such as applying for new recruitment or subscribing to newsletters.
 
2.2. Laia as "data processor (or sub-processor)": Laia acts as a data processor for the personal data you provide to us when you activate and use the Laia service or Laia products or software through any of Laia's afiliated partners who are authorized to sell the Laia service or Laia products or software. Where Laia acts as a data processor, all processing of your personal data by Laia will be governed by a data processing agreement between Laia and the partner, and this data processing agreement will constitute Laia's legal basis for the processing.
3. How do we collect your data?
We may collect a variety of information depending on how you interact with us, the Laia service or products, or our websites. This information may be collected using direct interactions, automation, or third parties. Here is more information about these methodologies:

3.1 Direct interactions:
We may receive your personal data directly when you, for example: Contact us directly, e.g., using email, chat or contact forms.

3.2. Automated technologies or interactions: When you use our website or services, we may collect technical data about your computer system and your browsing activity. This data is collected through the use of cookies and related tools. For more information about the cookies we use on this site, please see our cookie notice.

3.3 Third parties: Your personal data may be received through a third party as follows:

  • Through analytics through providers such as Google Analytics or Hubspot.
  •  Through an authorized Laia partner who resells Laia products or services.
  •  Through a customer of an authorized partner who purchases Laia's products or services.
  • Google will manage the interoperability of the Google Hangout service.
  • Microsoft will manage the interoperability of MS Teams services.
  • If enabled, from Google to store your Google account details for authentication of YouTube live recording and YouTube to store your live recording link, title and time of the stream.
 

From service providers, for the third-party tools we use to manage day-to-day business operations, including companies such as:

  • Zoho, or similar, to manage customers and processes.
  • Zoho/Hubspot/Mailchimp, or the like, to communicate with you.
  • Social media platforms such as Facebook, LinkedIn, Instagram and YouTube for collaboration and advertising.
4. Type of data we collect

Laia collects data in order to provide the best experiences we can when you visit Laia branded websites or use Laia branded products and services. Please note that it is possible to visit our websites without providing personal data about yourself. However, in order for you to make the best possible use of the resources and information we offer on our website (e.g. download product brochures, e-books, sign up for our newsletter or start a software trial), we will need to collect some personal data from you in order to provide the services and information you request from us. You may not be able to use some of our products and services if you decline our collection of your personal data.

Examples of personal data we collect:

1. Contact and personal data: name, e-mail, telephone number, occupation, etc.
2. Credentials: passwords, saved user preferences,
security settings, etc.
3. Demographic information: your geographic location, time zone, preferred language, etc.
4. Device and usage data: how you use our applications, when you accessed our service, what type of device you use, your IP address, the Internet address from which you accessed our services, your Internet service provider, etc.
5. Payment Data: For e-commerce users, we collect any information necessary to process your payment, such as credit card number and the security code associated with your preferred payment method.
6. Your contacts: if you use a Laiatech-branded product in combination with a registered Laia account, to manage or access your contacts, you must use a Laiatech-branded product in combination with a registered Laia account.
contacts, or to communicate with other individuals and organizations, we may collect information about your relationships and interactions with those contacts.
7. Your image: for example, if you choose to store a personal image in the user perfil of your Laia account or in any third-party service with which Laia interacts.
5. How do we use the data we collect?

We process the personal data you provide to us in strict accordance with the principles described in this privacy notice. We have the following purposes and lawful bases for collecting and using your personal data:

1. To enable you to use our services: in order to use Laia's service you have to activate an account with Laia or be invited by your service administrator. Upon such invitation and/or activation we require some personal data, including contact details, login information, payment details (if relevant), etc. This processing is based on the contract finished when subscribing to the services, either directly or through Laia's afiliated partner who is authorized to sell Laia's service.

2. Provision of services: In order to operate and deliver our services, products, software and websites effectively, Laia may process personal data such as demographic information, time zone, occupation, call history, preferred user settings and other information related to your use of the services or recommendation of products based on your current device or location, or send important notifications to communicate information necessary for your continued use of our products or services. Laia processes such personal data based on our legitimate interest in providing our services, products, software and websites to you effectively.

3. Customer support: We may use the data to diagnose and resolve service and product problems and issues, as well as to provide more effective customer support. Laia processes such personal data based on our legitimate interests in fulfilling our contractual and legal obligations under a contract or order.

4. Contract management: In connection with the administration and management of contracts with Laia's customers, suppliers, etc., Laia may process personal data such as the contact information of the contact persons of such customers, suppliers, etc. Laia processes such personal data based on our legitimate interests in fulfilling our contractual and legal obligations under a contract or order.

5. To respond to inquiries: Laia may also process personal data to follow up on inquiries from website users, direct users of our services, etc. The legal basis for such processing is Laia's legitimate interest in supporting its users.

6. Sending information about the services to registered users: Laiatech may process your personal data to send notifications or information regarding the services or your account that are necessary for the continued use of our products or services. Typically this is information about changes to the terms of use, this privacy notice, etc. Such processing is based on the contract entered into when you subscribe to the services, or on Laia's legitimate interest in providing certain information about your use of the services (depending on the type of information).

7. Improving our products and services: To help us understand and improve our products and services and the content we offer (for example, to send relevant communications to our users), as well as the information and content we provide on Laia branded websites. Such processing is based on our legitimate interest in improving our services, our website, etc.
 
8. Safety and security: We must use the data to protect the safety of our products and users. This may include (but is not limited to) detecting fraud and malware, confirming the validity of software licenses, and resolving disputes or enforcing our service agreement. Laia processes such personal data based on our legitimate interests in fulfilling our contractual and legal obligations under a contract or order.
 
9. Relevant sales and marketing communications: You will receive promotional communications if you have requested information from us, if you have purchased products or services from us, or if you have provided us with your details by subscribing to our newsletter or any other form on our website and, in each case, you have not opted out of receiving such communication. You may opt out of receiving our email list by using the unsubscribe link at the bottom of such emails.
 
10. Recruitment: If you apply for a position at Laia, Laia may process your personal data to evaluate your application. The legal basis for such processing is that it is necessary to fulfill the contract with the candidate, or to take action at the candidate's request prior to entering into a contract. Applications will normally be stored for [1] year after completion of the application process, unless you consent to further storage.
 
11. Ensuring compliance and legitimate interests: Laia may also process personal data to comply with legal obligations to which Laia is subject and to safeguard its own or third parties' legitimate interests, for example, in connection with the establishment of a legal claim the prevention of unauthorized access to or disclosure of personal data.
6. How long do we use your data?

We will only retain your personal data for as long as is necessary to fulfill the fiends for which we collected it (as described in this privacy notice), including the finds of satisfying any legal, accounting or contractual obligations, or any reporting requirements or laws. In the case of personal data relating to your specific use of our products and services, for example, your call history, our stated policy is to retain that data for as long as we have a legitimate purpose or lawful basis for processing it (in accordance with the purposes described in this privacy notice), unless it is affected by any of the criteria listed below:

  • How long do we need access to data to be able to offer our products and services and maintain eficient business operations?
  • Is there a reasonable expectation on the part of customers that we will store their personal data until they explicitly ask us to delete it?
  • Is Laia, as owner and operator of the Laia service, subject to legal, contractual, regulatory or similar obligations to retain certain types of data?

* For example, mandatory data retention laws in your region, or government requests and investigations.

When it is no longer necessary to retain your personal data for any of the purposes set out in this privacy notice, we may delete or anonymize your personal data. Anonymized data, i.e. data that can no longer be associated with you as an individual, may be further used for research and statistical fines, in which case we may use this information indefinitely without notice.

7. Disclosure and storage of personal data

As part of the delivery of products and services, Laia works with several afiliated partners who are authorized to sell Laia-branded products or services on behalf of Laia.

We also use some tools administered by third-party service providers to fulfill the delivery of certain aspects of our products and services.

We will never ever provide or sell personal data to organizations not recognized as an affiliated partner of Laia, or otherwise connected to help us deliver operations to customers essential to our products and services.

  1. Disclosure of data to Laia's affiliated partners: where appropriate, we may provide your data to Laia's affiliated partners for the purpose of fulfilling your request for the provision of services or additional information:
    1. Laia's afiliated partners are associated companies oficially authorized to resell
      Laia products and services on our behalf.
    2. In the event that we share personal data with an afiliated partner, we will only do so in order to fulfill the provision of services or improve our products and services.
    3. Personal data will not be shared with afiliated partners
      for general marketing purposes.
  2.  Sharing data with third party service providers: When necessary, Laia shares personal data with companies that provide services essential to the delivery of our products and services to customers. These may include services for:
    1. Processing information, processing payments, verificating credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys.
    2.  Some of these companies may operate and store data outside the EU.
    3. All of our third-party service providers are checked to ensure that they comply with EU and applicable local privacy and data security regulations.
    4. All processing by such third parties is subject to a data processing agreement which, among other things, limits the use of personal data by such third parties to the performance of the agreed services.
  3. Disclosure of data to comply with legal or public jurisdiction requests: in rare circumstances, when we are compelled by law, legal process, litigation and/or requests from public and governmental authorities within or outside your country of residence, to disclose your personal data. We may also:
    1. Disclose information about you if we determine that doing so is necessary or appropriate for national security, law enforcement or other important matters of public importance.
    2. Disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms of service or protect our operations or users.
    3. In the event of a reorganization, merger or sale, we may transfer all or some of the personal data we collect to the relevant third party.
  4. External websites: where appropriate, in order to provide additional information on certain topics, our websites may link to external websites that are not owned or operated by us:
    1. We cannot control, and are not responsible for, how these
      websites collect and use information.
    2.  This privacy notice applies only to Laia branded domains owned and operated by Laia, as owner and operator of the Laia service. When using these third-party websites, we recommend that you read the terms and privacy notice of the relevant site.
  5. Presenters: At the request of any person hosting and/or presenting information at a conference ("presenters"), the Laia service may collect certain personal data and other information that any presenter at any conference may view and may be shared with other users of the service at the request of a presenter or as an automatic feature of the service, including without limitation:
    1. Your name, address, telephone number and e-mail address.
    2. Any other personal data or other information that you provide to the service or that is requested by any presenter.
  6. Storage: Personal Data and other information may be stored and/or processed at multiple locations where Laia or its afiliates maintain facilities. Laia will ensure that all such locations and filiales comply with EU and applicable local privacy and data security regulations, e.g., through the use of EU model clauses, privacy protection certification, etc....
8. Data protection and security

In operating the Laia service and Laia branded products, Laia takes great care to ensure all reasonable precautions - including administrative, technical and physical measures - to safeguard your personal data against loss, theft and misuse, as well as against unauthorized access, disclosure, alteration and destruction.

  1. Secure Sockets Layer (SSL) encryption: all Laia branded websites and online services or products always use SSL encryption where personal data is collected.
    1. To make purchases on these services, you must use an SSL-enabled browser such as Safari, Firefox or Chrome.
    2. Doing so protects the confidentiality of your personal data while it is transmitted over the Internet.
  2. Our global network: Laia Service is deployed through a network of globally distributed resources that constitute the Laia Service Network as owned and operated by Laia.
    1. Services are hosted and maintained at geographically specific "points of presence" (PoP) as well as cloud-based services that have global availability.
    2. Laia's PoPs are hosted in
      data centers managed by facility service providers. Each facility meets or exceeds international compliance standards of
      security.
    3. Personal data collected through the Laiatech service may be stored and processed in any country in which Laiatech and its affiliates maintain facilities.
    4. By registering and using Laia's services, you consent to the transfer of data to any country in which Laia and its filiales have facilities, as well as to the use and disclosure of your personal data as described in this privacy notice.
9. Access and control of your personal data

You have the right to access the information we hold about you at any time, as well as the right to request that the personal data we store about you be deleted, modified or exported for portability purposes.

To access, modify or export your personal information, or to request that we delete your personal data, please send your request by email to support@laiatech.com. The request will be processed and completed in compliance with our privacy notice, terms of service, our business relationship and any applicable data privacy laws in your country.

If the processing is based on your consent, you may also withdraw your consent at any time (without affecting the lawfulness of the consent-based processing prior to your withdrawal). If you have previously consented to receive promotional email communications from us, you can use the unsubscribe function at the bottom of our emails to unsubscribe from our emails at any time ("withdraw your consent"). If you have an active Laia account, it is not possible to opt out of receiving basic emails as we need to communicate basic information, where applicable, to users to continue account delivery. As Laia is headquartered in Spain, we abide by the Spanish Data Protection Directive as well as the EU GDPR ("general data protection regulation") to ensure that our privacy policy is respected.

10. Our commitment to GDPR

Laia is committed to the higheststandardsof data security, privacy and transparency. To this end, Laia complies with the GDPR (EU Regulation 2016/679) and Organic Law 3/2018 as a data controller and data processor. For any questions related to Laia's commitment to GDPR or any other privacy process, please contact support@laiatech.com

11. Future changes to our privacy notice

As our business grows and our services and products evolve, this privacy notice may change, or other privacy notices may be written and published specifically to address new offerings or to keep up with data privacy laws. When changes are material, we will first be sure to let you know of any upcoming changes by attempting to contact you directly by email, or through our user interfaces, or indirectly through your authorized partner who is reselling Laia's service or product.

12. Cookies Policy

Laia Avcom S.L. in compliance with Law 34/2002, of July 11, 2002, of services of the information society and electronic commerce (LSSI). Consolidated text as of May 10, 2014 (Articles 2 in relation to the definition of Annex a), 22.2, 37, 38.4 g), 38.3 i)) informs about the Cookies Policy of its website through the following paragraphs.

What are cookies?

A cookie is a file that is downloaded and stored on the user's computer when accessing certain web pages, to store and retrieve information about the navigation that is done from that computer. Cookies are essential for the operation of the Internet, providing advantages for the provision of interactive services, facilitating navigation and usability of our website. Please note that cookies can not harm your computer and that in return the fact that they are enabled helps us to identify and resolve errors.

Blocking or disabling Cookies

The user can allow, block or delete the recording of data provided by cookies installed on your computer by configuring the browser options installed on your computer.

This Privacy Policy was last updated on 10/20/2023.