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Check out the frequently asked questions to see if it helps you solve your question.

As of macOS Sonoma 14.1, cameras and video output devices that do not use modern system extensions will not be available for use unless the legacy configuration is restored. To resolve this, follow the instructions in this document: 

Virtual video output configuration for macOS Sonoma 14.1 or later >>

You must access to Process an RMA/DOA. It is essential to attach the purchase invoice of the equipment along with a detailed description of the failure. You can add a video if you wish. Once received, our support team will contact you to solve the problem.

Executing the PING command on your PC.

First check the IP address of your camera. It