LAIA SUPPORT

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Check out the frequently asked questions to see if it helps you solve your question.

As of macOS Sonoma 14.1, cameras and video output devices that do not use modern system extensions will not be available for use unless the legacy configuration is restored. To resolve this, follow the instructions in this document: 

Virtual video output configuration for macOS Sonoma 14.1 or later >>

You must access to Process an RMA/DOA. It is essential to attach the purchase invoice of the equipment along with a detailed description of the failure. You can add a video if you wish. Once received, our support team will contact you to solve the problem.

Executing the PING command on your PC.

First check the IP address of your camera. It is displayed through the HDMI or SDI output of the equipment when you turn it on.

In the Windows browser, run the "cmd" application.

The command prompt will open and you will need to enter ping followed by the IP address of your camera and press Enter. If the command displays an image similar to the one below, there is IP communication with the camera.

First check that your computer is on the same network segment as the camera.

To do this, go to the local area connection properties window and select "Internet Protocol version 4 (TCP/IPv4)" > Properties.

Then under "Advanced" > Add, enter an IP - and its network mask - that is in the same range as that of the camera. For example: (192.168.5.12 / 255.255.255.255.0).

NOTE: The added IP cannot coincide with another IP assigned to another device in the same network. It is recommended to check beforehand that this IP is not in use.

Once these steps have been carried out, it would be advisable to check that the PC and the camera are connected by PING.

Once we have a direct connection with the camera we have to enter the IP of the camera in a web browser and when requesting the default credentials are the following:

User: admin

Password: admin

Camera default IPS

MODEL

IP Address

Cute 12/30X | Cute 12/20X AI | Cute 4K AI | Broadcaster 12/20X AI | Broadcaster 4K AI

192.168.5.163

Cute 4K Total | 4K Broadcaster

192.168.100.82

Broadcaster 30X | Broadcaster Bullet

192.168.100.88

 

Models using UDP protocol: Cute 12X, Cute 30X

Models using TCP protocol: Cute 4K Total, Broadcasters

Check that the selector is indicating the required resolution (a little wheel on the back of the camera).

 

VIDEO SYSTEM

0

1080P60

8

720P30

1

1080P50

9

720P25

2

1080i60

A

1080P59.94

3

1080i50

B

1080i59.94

4

720P60

C

1080P29.97

5

720P50

D

576i

6

1080P30

E

480i

7

1080P25

F

720P59.94

The following are some aspects that could indicate that the camera is faulty and an RMA/DOA needs to be processed:

- When the camera is turned on, it does not perform the complete self-test. (The camera must rotate to one side and the other to finally be in the centered position (preset 0).

- An error message appears in the displayed video.

- When the image it provides is not stable or sharp.

In the specific section of your camera in this Support page (below) you will find the specific commands. Both for H232 and Visca.

Update your camera driver or firmware.

Open VLC, Media > Open Network Location:

Rtsp://<dirección IP>:554/1

You need to update the firmware. In this LINK you will download a ZIP file with the firmware and instructions on how to do it.

IMPORTANT: THIS ONLY APPLIES to Cute 12X cameras with MCU Version 3.2.x. If your camera has an MCU version 3.1.4 it does not apply.

In the TP1 menu, -we recommend that it is via web- (easier and more practical):

Configuration > Other > Update:

- Enable the options:

* Activate update

* Check new version at startup

* Forcing an update

> Select mode: HTTP Server.

> URL: http://update.laiatech.com/TP1

Check the new version now.

After clicking Save, the computer will be updated and restarted in a few minutes.

1.- Configure the remote control of the camera by IP as follows:

MENU > Channel > local > # SDI / HDMI (select the appropriate one) > PTZ > Settings 

Protocol: VISCA

Address Code. 1

Camera IP: <IP Address>

Camera Port: 1259 

2.- Configure the presets you want.

Laia cameras that are compatible with Barco's ClickShare Conference wireless communication system are:

Barco's ClickShare Conference wireless communication ensures a total collaboration experience where you can start meeting and sharing data with a single click. Plug in your Laia equipment, connect ClickShare and start your meetings: It's that simple!

You can also see which Laia models are compatible with ClickShare Conference on Barco's official Barco website.

 

Laia cameras that are compatible with Biamp's Modena wireless communication system are:

Biamp's Modena wireless communication ensures a total collaboration experience where you can start meeting and sharing data with a single click. 

You can also see which Laia models are compatible with Biamp's Modena on Biamp's official Biamp website.

Attached are some cables that have been tested by our technical department, in case they help you in your choice. It does not mean that only these work, but we are sure that they are an option that works correctly with our equipment.

  • 20m Micro Connect Premium Optic USB Type A Male to Type C Male Active Optical Cable: Among our products, we have connected and tested the compatibility of this cable with the following equipment: B&H 4K AI; B&H PC Pro 4K AI; B&H PC Pro FHD; Cute Up 4K Pro. Both in direct connection of the cable with the Windows PC and the cameras and through a USB Hub it works perfectly, in the case of MAC using the original Apple USB C to USB A adapter it works perfectly.
  • VIVOLINK USB C Male to USB A Male 10 m cable: Among our products, this cable has been connected and tested for compatibility with the following devices: B&H 4K AI; B&H PC Pro 4K AI; B&H PC Pro FHD; Cute Up 4K Pro. Both in direct connection of the cable with the Windows PC and the cameras as well as through a USB Hub it works perfectly. In the case of MAC using the original Apple USB C to USB A adapter works perfectly.
  • USB cable VIVOLINK USB3.0 active USB A male to USB A female 15m: Among our products, we have connected and tested the compatibility of this cable with the following equipment: B&H 4K AI; B&H PC Pro 4K AI; B&H PC Pro FHD; Cute Up 4K Pro; Cute 12X AI. We have used the original cable from each of the cameras and connected it to the female connector of this cable. Both in direct connection of the cable with the Windows PC and the cameras as well as through a USB Hub it works perfectly. This cable has a USB A male connector for power supply. The cable works perfectly, whether we use the USB A power supply or not. In the case of MAC using the original Apple USB C to USB A adapter works perfectly. There is no need to use the USB A power supply. We have connected this same cable to a Cute 12XAI camera, linking the original USB cable of the camera with this cable to the myTeamSharer team and we have done the same test using the original USB cable of the Cute Up 4K Pro camera and the myTeamSharer team detected the device without problem. We have made a connection via Teams with a Windows PC as MAC, using myTeam Sharer to share the devices. Everything was fine.
  • VIVOLINK USB C male to USB A male 15m cable: Among our products, this cable has been connected and tested for compatibility with the following devices: B&H 4K AI; B&H PC Pro 4K AI; B&H PC Pro FHD; Cute Up 4K Pro. Both in direct connection of the cable with the Windows PC and the cameras as well as through a USB Hub it works perfectly. This cable has internal electronics. In the case of MAC using the original Apple USB C to USB A adapter works perfectly.
  • VIVOLINK USB 3.0 Active USB 3.0 Cable USB A male to USB B male 15 m: Among our products, this cable has been connected and tested for compatibility with the Cute 12X AI, 20X AI and 4KAI, as well as the Broadcaster 12X AI, 20X AI and 4KAI cameras. Both in direct connection of the cable with the Windows PC and the cameras as well as through a USB Hub it works perfectly. This cable has a USB A male for power supply. The cable works perfectly, whether we use the USB A power supply or not. In the case of MAC using the original Apple USB C to USB A adapter works perfectly. There is no need to use the USB A power supply. We have connected this cable to a Cute 12XAI camera and the myTeamSharer team and the myTeamSharer team detected the device without any problem. We have made a connection via Teams with a Windows PC as a MAC, using myTeam Sharer to share the devices. Everything was fine.

Interactive displays that are compatible with Laia cameras are designed for greater flexibility and ease of use when combining your products. Creating customized solutions that meet your specific needs.

Compatibility with interactive displays of:

Check here for compatible models

 

Manuals and resources

Laia Products

Search and click on your product to find the user manual, product data sheet, software and other documents:

Business & Home

B&H PC Pro 4K AI

B&H PC Pro 4K AI

B&H PC Pro FHD

B&H PC Pro FHD

B&H PC Pro Wifi

B&H PC Pro Wifi

B&H Pano 4K

B&H Pano 4K

B&H Talk

B&H Talk

B&H 4K AI

B&H 4K AI

B&H Mic

B&H PC Pro 4K

Control your camera

With our camera control software you will give a plus to your professional videoconferences by adding extra functionalities such as ePTZ, light and contrast control, presetting presets, etc... 

B&H PC Pro

B&H UP 4K

B&H Lite

Cute

Cute 10X White

Cute 10X White

Cute 12X/20X AI

Cute 12X/20X AI

Cute 4K AI

Cute 4K AI

Cute Bullet 4K AI

Cute Bullet 4K AI

Cute UP 4K Pro

Cute UP 4K Pro

Control your CUTE camera

With our camera control software you will give a plus to your professional videoconferences by adding extra functionalities such as ePTZ, light and contrast control, presetting presets, etc... 

myTeam

myTeam TP100

myTeam TP100

myTeam TP200 Windows

myTeam 4K Windows

myTeam 4K Windows

Broadcaster

Broadcaster 30X

Broadcaster 30X

Broadcaster 12X/20X AI

Broadcaster 12X/20X AI

Broadcaster 4K AI

Broadcaster 4K AI

Broadcaster

t-Joy IP

t-Joy IP Broadcaster

t-Pod

t-Pod Air Pro Dual

t-Pod Air Pro Dual

t-Pod Air Pro Quad

t-Pod Air Pro Quad

t-Pod Air Pro Beamforming

t-Pod Air Pro Beamforming

t-Pod Beamforming

t-Pod Beamforming

t-Pod Wifi

t-Pod Wifi

t-Pod BT

t-Pod BT

t-Pod Quad 22

t-Pod Quad 22

t-Pod Quad 22 Plus

t-Pod Quad 22 Plus

Software

AI Cam Control

If you still have questions about the operation of your equipment that have not been answered in the FAQ or in the Support Documents, please contact us.

Have you had any problems with our equipment?

What is Prime Support Warranty service?

All Laiatech* equipment comes with a 3-year Prime Support warranty, extendable up to a total of 5 years. Our warranty will cover factory defects or configuration errors among others.

Prime Support Warranty provides enhanced support services in addition to the basic terms provided under the standard manufacturer's warranty. Service fully in English.

* The B&H family comes with a 2-year Professional Support warranty.

Technical Certification at Laia Cute / myTeam | LAIA

Laia Academy - channel certification program

Laiatech strengthens its channel program with an online tool.

Laia Academy is the technical and commercial certification program aimed at the channel to become an accredited Laia partner.