LAIA SUPPORT

You must access to Process an RMA/DOA. It is essential to attach the purchase invoice of the equipment along with a detailed description of the failure. You can add a video if you wish. Once received, our support team will contact you to solve the problem.

Executing the PING command on your PC.

First check the IP address of your camera. It is displayed through the HDMI or SDI output of the equipment when you turn it on.

In the Windows browser, run the "cmd" application.

The command prompt will open and you will need to enter ping followed by the IP address of your camera and press Enter. If the command displays an image similar to the one below, there is IP communication with the camera.

First check that your computer is on the same network segment as the camera.

To do this, go to the local area connection properties window and select "Internet Protocol version 4 (TCP/IPv4)" > Properties.

Then under "Advanced" > Add, enter an IP - and its network mask - that is in the same range as that of the camera. For example: (192.168.5.12 / 255.255.255.255.0).

NOTE: The added IP cannot coincide with another IP assigned to another device in the same network. It is recommended to check beforehand that this IP is not in use.

Once these steps have been carried out, it would be advisable to check that the PC and the camera are connected by PING.

Once we have a direct connection with the camera we have to enter the IP of the camera in a web browser and when requesting the default credentials are the following:

User: admin

Password: admin

Camera default IPS

Models using UDP protocol: Cute 12X, Cute 30X

Models using TCP protocol: Cute 4K Total, Broadcasters

Check that the selector is indicating the required resolution (a little wheel on the back of the camera).

The following are some aspects that could indicate that the camera is faulty and an RMA/DOA needs to be processed:

- When the camera is turned on, it does not perform the complete self-test. (The camera must rotate to one side and the other to finally be in the centered position (preset 0).

- An error message appears in the displayed video.

- When the image it provides is not stable or sharp.

In the specific section of your camera in this Support page (below) you will find the specific commands. Both for H232 and Visca.

Update your camera driver or firmware.

Open VLC, Media > Open Network Location:

Rtsp://<dirección IP>:554/1

You need to update the firmware. In this LINK you will download a ZIP file with the firmware and instructions on how to do it.

IMPORTANT: THIS ONLY APPLIES to Cute 12X cameras with MCU Version 3.2.x. If your camera has an MCU version 3.1.4 it does not apply.

In the TP1 menu, -we recommend that it is via web- (easier and more practical):

Configuration > Other > Update:

- Enable the options:

* Activate update

* Check new version at startup

* Forcing an update

> Select mode: HTTP Server.

> URL: http://update.laiatech.com/TP1

Check the new version now.

After clicking Save, the computer will be updated and restarted in a few minutes.

1.- Configure the remote control of the camera by IP as follows:

MENU > Channel > local > # SDI / HDMI (select the appropriate one) > PTZ > Settings 

Protocol: VISCA

Address Code. 1

Camera IP: <IP Address>

Camera Port: 1259 

2.- Configure the presets you want.

Laia cameras that are compatible with Barco's ClickShare Conference wireless communication system are:

• B&H Family: Laia B&H PC Pro , Laia B&H 4K AI* y B&H UP 4K*.
• Cute Family: Laia Cute 10x, Laia Cute 12x/30x,Laia Cute VoiceTrack Laia Cute 4K Total y Laia Cute UP 4K Pro
• Broadcaster Family: Laia Broadcaster 4K Total

Barco's ClickShare Conference wireless communication ensures a total collaboration experience where you can start meeting and sharing data with a single click. Plug in your Laia equipment, connect ClickShare and start your meetings: It's that simple!

You can also see which Laia models are compatible with ClickShare Conference on Barco's official Barco website.

Laia cameras that are compatible with Biamp's Modena wireless communication system are:

• B&H Family: Laia B&H PC Pro , Laia B&H 4K AI y B&H UP 4K
• Cute family: Laia Cute 4K Ai 2021, Laia Cute 10x , Laia Cute 12x/30x Laia Cute 4K Total and Laia Cute UP 4K Pro
• Broadcaster Family: Laia Broadcaster 4K Total

Biamp's Modena wireless communication ensures a total collaboration experience where you can start meeting and sharing data with a single click. 

You can also see which Laia models are compatible with Biamp's Modena on Biamp's official Biamp website.

Attached are some cables that have been tested by our technical department, in case they help you in your choice. It does not mean that only these work, but we are sure that they are an option that works correctly with our equipment.

• 20m Micro Connect Premium Optic USB Type A Male to Type C Male Active Optical Cable: Among our products, we have connected and tested the compatibility of this cable with the following equipment: B&H 4K AI; B&H PC Pro 4K AI; B&H PC Pro FHD; Cute Up 4K Pro. Both in direct connection of the cable with the Windows PC and the cameras and through a USB Hub it works perfectly, in the case of MAC using the original Apple USB C to USB A adapter it works perfectly.
• VIVOLINK USB C Male to USB A Male 10 m cable: Among our products, this cable has been connected and tested for compatibility with the following devices: B&H 4K AI; B&H PC Pro 4K AI; B&H PC Pro FHD; Cute Up 4K Pro. Both in direct connection of the cable with the Windows PC and the cameras as well as through a USB Hub it works perfectly. In the case of MAC using the original Apple USB C to USB A adapter works perfectly.
• USB cable VIVOLINK USB3.0 active USB A male to USB A female 15m: Among our products, we have connected and tested the compatibility of this cable with the following equipment: B&H 4K AI; B&H PC Pro 4K AI; B&H PC Pro FHD; Cute Up 4K Pro; Cute 12X AI. We have used the original cable from each of the cameras and connected it to the female connector of this cable. Both in direct connection of the cable with the Windows PC and the cameras as well as through a USB Hub it works perfectly. This cable has a USB A male connector for power supply. The cable works perfectly, whether we use the USB A power supply or not. In the case of MAC using the original Apple USB C to USB A adapter works perfectly. There is no need to use the USB A power supply. We have connected this same cable to a Cute 12XAI camera, linking the original USB cable of the camera with this cable to the myTeamSharer team and we have done the same test using the original USB cable of the Cute Up 4K Pro camera and the myTeamSharer team detected the device without problem. We have made a connection via Teams with a Windows PC as MAC, using myTeam Sharer to share the devices. Everything was fine.
• VIVOLINK USB C male to USB A male 15m cable: Among our products, this cable has been connected and tested for compatibility with the following devices: B&H 4K AI; B&H PC Pro 4K AI; B&H PC Pro FHD; Cute Up 4K Pro. Both in direct connection of the cable with the Windows PC and the cameras as well as through a USB Hub it works perfectly. This cable has internal electronics. In the case of MAC using the original Apple USB C to USB A adapter works perfectly.
• VIVOLINK USB 3.0 Active USB 3.0 Cable USB A male to USB B male 15 m: Among our products, this cable has been connected and tested for compatibility with the Cute 12X AI, 20X AI and 4KAI, as well as the Broadcaster 12X AI, 20X AI and 4KAI cameras. Both in direct connection of the cable with the Windows PC and the cameras as well as through a USB Hub it works perfectly. This cable has a USB A male for power supply. The cable works perfectly, whether we use the USB A power supply or not. In the case of MAC using the original Apple USB C to USB A adapter works perfectly. There is no need to use the USB A power supply. We have connected this cable to a Cute 12XAI camera and the myTeamSharer team and the myTeamSharer team detected the device without any problem. We have made a connection via Teams with a Windows PC as a MAC, using myTeam Sharer to share the devices. Everything was fine.

Interactive displays that are compatible with Laia cameras are designed for greater flexibility and ease of use when combining your products. Creating customized solutions that meet your specific needs.

Compatibility with interactive displays of:

Check here for compatible models